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Korean Air announced it will modernize its airport lounges and introduce premium economy cabins as part of its service improvement strategy. The initiative follows the launch of its new corporate identity ahead of the integration of Asiana Airlines and aims to create a high-quality customer experience.
Expansion of airport lounges
Korean Air plans to expand and renovate its existing lounges in Incheon International Airport’s Terminal 2. New ‘Prestige Class Garden Lounges’ in the east and west wings, part of Phase 4 of the airport expansion, will respond to increased passenger traffic. The comprehensive modernizations, scheduled to take place from August 2025 to April 2026, will increase the lounge space by 2.5 times and double the seating capacity.
Improved customer experiences
The First Class Lounge will be transformed into an elegant premium area reminiscent of the luxurious standards of leading hotels. Live kitchens with fresh dishes, bartenders, and specialized bakeries will enrich the culinary offerings. These measures are aimed at setting a new standard for airport lounges while offering exceptional comfort.
Premium Economy Introduction
In response to growing market demand, Korean Air has decided to integrate Premium Economy seats into 11 of its Boeing 777-300ER aircraft. These will replace the First Class cabins. The first three-class configuration, comprising Prestige, Premium Economy, and Economy, will be deployed in the second half of 2025. This conversion will continue through 2026 to further expand availability.
Technological advances
Korean Air is also enhancing the lounge experience with a new feature in its mobile app. Real-time information on lounge locations, amenities, and reservation options are designed to optimize the customer experience before their flight. This sophisticated planning tool is designed to make the stay at the airport as pleasant as possible.
Korean Air is a leading airline that continually strives to modernize its services in line with the evolving needs of its customers. Through continuous expansion and technological innovation, it consistently pursues high quality and service excellence on a global scale.
