This site is also available on:
Deutsch
KLM Royal Dutch Airlines has introduced an innovative feature that allows passengers to privately and securely share the location of their AirTags or Find My network accessories with KLM customer service. This feature is intended to help speed up the process of locating lost or delayed baggage, further improving the customer experience.
New function for quick luggage location
KLM Royal Dutch Airlines passengers now have the opportunity to locate lost or delayed bags more quickly using the new ‘Share Item Location’ feature. This technology allows travelers to securely share the location of their AirTag or Find My network accessory with customer service. KLM facilitates the integration of this feature by simply integrating it into the existing lost baggage reporting procedures.
Security and privacy first
Protecting customers’ privacy and data security is very important to KLM. For this reason, location sharing will automatically stop as soon as the luggage has been found. Customers can unshare at any time and it will automatically end after seven days. The service is based on the Apple Find My network, powered by a crowdsourced network of over one billion Apple devices.
Seamless integration into the travel concept
Barry ter Voert, KLM’s Chief Experience Officer, said the integration of the ‘Share Object Location’ feature with AirTag fits seamlessly into ongoing efforts to optimize passengers’ travel experiences. Every lost suitcase is one too many, and KLM wants to counteract this problem through innovative approaches, which ultimately leads to higher customer satisfaction and reduced costs.
KLM technological vision
Continuous technical development is at the heart of KLM’s strategy. Implementing ‘Share Property Location’ will further improve customer service by providing passengers an easier and faster way to contact KLM. Management emphasizes that state-of-the-art technologies not only increase efficiency, but also contribute to global leadership in the airline industry.
KLM Royal Dutch Airlines is a leading airline known for its commitment to outstanding customer service and innovative solutions. With numerous awards and a global presence, KLM focuses on sustainability and technological innovation to make flying safer and more pleasant for millions of passengers.
